Procedure
You cannot just drop by the GP Medical Post. The GP Medical Station is only intended for complaints that cannot wait until the next working day. First go through a few questions on this website to assess whether you should contact them, so you can get the help you need the fastest.
Want to know more? Watch the animation video below and find out how it works at the GP Emergency Station.
What do I keep at hand during the telephone conversation with the GP Medical Post?
If you call the GP Medical Station, you will be assisted by a specially trained staff member (triagist). Please have the following information ready:
- date of birth and name of yourself or of the person in need of care
- Home address and possibly residence address
- Insurance details
- Phone number where you can be reached
I’m calling for someone else, what now?
If possible, have the patient contact the Medical Station himself. Is this not possible? Then provide all the details of the person who needs help. Also make sure you are near the patient when you call. You can then describe the symptoms as well as possible. Sometimes the triage nurse (doctor’s assistant or nurse) also wants to ask the patient a few questions himself.
How is the urgency of my request for help determined?
The triage nurse assesses the urgency of your request for help and which care provider can best help you.
During this conversation, questions will be asked to rule out a life-threatening situation, about the reason for your contact with the medical station, the nature of the complaints, your medical history (if the triage nurse does not have access to your patient medical file) and about any medication you may be taking.
What are the next steps after the phone call?
Depending on the situation, the triage nurse can provide you:
- Offering a telephone appointment with the GP
- Offer a consultation and hereby appoint the General Practitioner (SOH) Consultation Supporter
- Offering a visit