Frequently asked questions
The General Practitioner is really only for emergencies. If you need urgent GP care in the evening, at night, at weekends or on public holidays, which cannot wait until the next consultation hour of your GP, you can contact the General Practitioner Kop van Noord-Holland by telephone. Please note: in life-threatening situations, always call 112.
Are you unsure whether you should contact the General Practitioner? Then fill in the triage first.
No, you must always call the medical station first.
The GP medical station provides emergency care. To assess the degree of urgency, the triage nurse will ask a number of questions about your medical complaint(s). Only then can she determine how quickly and what help is needed. In order to help you faster, we ask you to complete the triage in advance. So always make sure that you have called before visiting the GP Medical Station.
The GP Emergency Station is only for emergencies. Watch the video below about how the GP Emergency Station works.
Watch the video below about Emergency Square Den Helder.
When you arrive at the GP Medical Post, you first report to the desk where you will then be registered. If you have contacted us by telephone in advance, you will be registered immediately. Reporting to the counter is then sufficient.
When you visit our Medical Station, you should always bring the following with you:
- a valid proof of identity
- An overview of your medications
- your insurance details
See which pharmacy is near you on the Pharmacies page.
Den Helder
Service pharmacy Northwest Hospital Group
Address: Huisduinerweg 3, 1782 GZ Den Helder
Tel: 0223-696317
Opening hours:- Mon-Sat: 18:00 – 21:30
- Sun: 8:00 AM – 9:30 PM
After 24:00: Regional Emergency Pharmacy Alkmaar, Hertog Aalbrechtweg 5a, tel: 072-5673000
Schagen
Pharmacy Schagen
Address: Zuiderweg 23 / Nieuwstraat 69, 1741 NA Schagen
Tel: 0224-297979
Email: info@apotheekschagen.nlOpening hours:
- Mon-Fri: 8:00 a.m. – 5:30 p.m.
- Sat: 9:00 a.m. – 1:00 p.m.
- Sun: closed
Texel
Texel Pharmacy
Address: Weverstraat 95, 1791 AC Den Burg
Tel: 022-2312112
Email: info@detexelseapotheek.nlOpening hours:
- Mon-Fri: 08:30 – 12:30, 14:00-17:30
- Sat: 10:00 a.m. – 1:00 p.m., 3:00 p.m. – 5:00 p.m.
- Sun: 11:00 AM – 12:00 PM, 4:00 PM – 5:00 PM
Wait
In the waiting room, we work with a so-called ‘triage system’. This is a system with which we determine which care should be given priority. This is done on the basis of the physical complaints. As a result, another patient may be helped before you. We ask for your understanding.Food and drinks in the waiting room
It may be necessary to stay sober. This means that you are not allowed to eat or drink anything. Therefore, wait to eat and drink until the treatment is known.
If your child has a fever, you usually do not have to go to the GP (emergency station). Do you want to know if you should go to the General Practitioner? Then take a look at thuisarts.nl.
The booklet My child has a fever can help you find the advice that suits your child.
A visit to your home is only arranged if it is not medically responsible to come to the GP Medical Post. The general practitioners of the GP emergency stations in Den Helder and Schagen use a specially equipped official car with driver. The drivers have been trained to assist the GP in the home situation.
In the event of a consultation at the GP Medical Station, you are expected to provide your own transport.
The GP Emergency Station is in close contact with other healthcare providers. So you always get the best possible care in the right place. It is possible that the triage nurse or the general practitioner will arrange a referral for you to:
- the ambulance service
- emergency psychiatric care (GGZ)
- a home care organization
- the Emergency Room (ER) of Northwest Hospital Group, location Den Helder and Alkmaar.
The GP Emergency Station is there for emergency GP care outside the office hours of your own GP. If you are unsure whether you should call in the GP Emergency Station, you can always contact Thuisarts.nl. This website comes from the Dutch College of General Practitioners (NHG) and provides extensive information and tips about symptoms of illness. This will help you better assess whether it is necessary to contact the GP Medical Post.
When contacting the Medical Post you must provide your insurance details. Your visit will be declared to your health insurer. If the health insurer informs us that the information is incorrect and we cannot retrieve the correct information, you will receive a personal bill. You can then forward the bill to your health insurer yourself or pay the bill yourself. If you still have questions, you can contact the financial administration via facturen@hknhuisartsen.nl or via 0223 – 670 461
The triage nurse will only have access to your patient file if you have given permission for this. For good care, it is important that the triage nurse asks additional questions during the telephone conversation regarding your current medication use and history (important condition/diseases/allergies).
Your GP and pharmacy can share important information about your health with other healthcare providers. Medical data may only be viewed if necessary for your treatment, and only if you agree. Therefore, always arrange your permission.
This can be done in 3 ways
- Option 1: Tell your GP and pharmacies
- Option 2: Give them a completed consent form
- Option 3: Arrange it online at Volgjezorg
Advantages
- Reliable exchange of your medical data
- Better and faster care through better information
- Safe and respectful of your privacy
- According to the legislation of today and tomorrow
- See what happens on Volgjezorg
Always read the brochure first
Information leaflet VolgjezorgThe National Exchange Point (LSP)
The LSP is a healthcare infrastructure: a network to which healthcare providers can connect. Through this network, they can consult medical data about their patients in each other’s systems – 24 hours a day, 7 days a week. The National Exchange Point has been specially developed and secured for this purpose. The National Exchange Point is not a database, no medical data is stored in it. That data only remains in the files at the GP and pharmacy. There, other healthcare providers can view the most important information via the National Exchange Point.The National Exchange Point is divided into regions. Your healthcare providers can only share and view your medical data within your region.
If you give permission , your GP and pharmacies will register your citizen service number (BSN) with the referral index of the National Exchange Point. If you visit another healthcare provider, they can use your BSN to search the referral index: which healthcare providers share which medical information about you? That other healthcare provider can then view the data he needs for your treatment.
The video below explains exactly how this works.